Pricing questions
What counts as a staff user?
Anyone on your team who signs in to price work, manage proofs, update jobs or handle accounts. Your customers’ portal users are unlimited on both plans and do not count as staff users.
Are the roadmap modules included?
No. Your plan includes the workflows listed above; roadmap modules are offered when they are released.
What if our data needs cleanup or an integration?
We review your records before setup and quote any cleanup or integration work before setup starts.
Can you build something LabelMojo doesn’t do?
Yes. Firelinkx, the software company behind LabelMojo, builds integrations, reports and modules for your shop, scoped and quoted separately. When other printers need the same thing, it goes into the product.
How does launch pricing work?
For agreements signed by 31 October 2026, your subscription rate is fixed for 12 months from the subscription start date. After that, rates change at most once in any 12-month period, with at least 60 days’ notice, and you can cancel before a new rate takes effect.
Prices are in US dollars. Taxes and card fees, where they apply, are shown on the quote.
How do billing and cancellation work?
Subscriptions are monthly and billed in advance, starting when your live service is available. There is no annual commitment.
Cancel before your next renewal and the subscription ends at the end of the month you have paid for. You keep access until then.
What does setup include, and when do we pay?
Setup is typically US$1,500–2,500, fixed in a written quote after we review your records. It covers the records to import, branding, configuration and training sessions. You pay 50% to schedule the work and 50% after the agreed acceptance checks, before live rollout.
What support is included?
Both plans have the same support window, set in your agreement, for help with LabelMojo’s features and investigating faults. Pro requests are answered ahead of Starter requests. Service-wide outages are handled the same way on both plans.
What about storage and getting our data back?
Your agreement sets your storage allowance, and any increase is priced with you before it applies.
You can request an export of your customer data and files at any time during your subscription or within 30 days after it ends.
How long does setup take?
It depends on how many records you import and how ready they are, how many customers you invite first and how many training sessions your team needs. We agree the milestones after reviewing your records.